Privacy Notice

What we collect

When you book a session, purchase an event ticket, or contact Solura Sound Healing, we may collect:

• your name;
• email address;
• phone number;
• information you provide in a health, wellbeing or contraindications form;
• health history and lifestyle information provided for a first consultation;
• information relevant to making a session safe and appropriate for you; and
• for bookings made on behalf of a child, the child’s details and the parent or legal guardian’s contact details.

Health and wellbeing information is treated as sensitive information and is handled with additional care.

For one-to-one sessions, bookings are made directly with Solura Sound Healing and payment is generally made on the premises on the day of the session, unless another arrangement has been agreed.

For group sound baths and events, bookings and ticket purchases are processed through Humanitix, our third-party booking and ticketing provider.

Why we collect your information

We collect and use your information to:

• respond to enquiries;
• confirm, manage, reschedule or cancel bookings;
• process event registrations and ticket purchases;
• send booking and event-related communications;
• understand relevant health information so that a session can be delivered safely and appropriately;
• tailor sound work to your needs;
• meet legal, safety and record-keeping obligations; and
• send Solura news and event updates where you have opted in to receive them.

Your health information is used only to help determine whether a session is suitable and how it should be safely adapted to your circumstances. It is not used for advertising.

You may choose not to provide requested information. However, if information necessary to assess safety or manage a booking is not provided, Solura Sound Healing may be unable to provide or proceed with the relevant service.

Who can see your information

For one-to-one sessions, booking information and health or intake forms are accessible only to Shana-lea, the practitioner behind Solura Sound Healing, except where disclosure is required by law or is reasonably necessary to protect someone’s safety.

For group sound baths and events booked through Humanitix, booking details necessary to process the booking, issue tickets and manage attendance may be shared with or collected by Humanitix. Humanitix handles that information under its own privacy and cookie policy.

Solura Sound Healing does not intentionally provide health or intake information to Humanitix for event bookings unless this is expressly required for the event and agreed or otherwise permitted by law.

We do not sell your personal information. We do not share your information with third parties for advertising or targeted marketing.

Information may be disclosed where required or authorised by law, or where reasonably necessary to protect the safety of an individual.

How your information is stored

Information held by Solura Sound Healing is stored in an encrypted, access-controlled database and is protected so that it can be accessed only by the practitioner account or by authorised service providers where necessary to deliver the relevant service.

Any private booking or intake-form link sent to you should not be shared with other people.

Payment card and banking details are not stored by Solura Sound Healing. Payments processed through Humanitix or another third-party provider are handled under that provider’s terms and privacy policy.

How long we keep your information

Health and intake records are kept for as long as reasonably necessary to care for you safely and meet applicable practitioner record-keeping obligations. This is generally seven years after your last session.

After the applicable retention period, information is securely deleted or destroyed unless it must be retained for a longer period by law or for another lawful purpose.

Event and booking information may be retained for as long as reasonably necessary to administer the event, maintain appropriate business and financial records, address disputes, and meet legal obligations. Humanitix may retain information in accordance with its own privacy policy and retention practices.

Event updates and news

If you ask to hear about upcoming sound baths, workshops and gatherings, your name and email address may be kept on a private Solura mailing list used only for Solura news and updates. You can unsubscribe at any time by replying to a message from Solura Sound Healing or writing to info@solurasoundhealing.com.au. We do not sell or share the Solura mailing list for advertising purposes.

Your choices and privacy rights

Subject to any applicable legal exceptions, you may ask Solura Sound Healing to:

• provide access to the personal information we hold about you;
• correct information that is inaccurate, incomplete or out of date;
• delete information that we no longer need to retain;
• withdraw your consent to future marketing communications; or
• explain how your information has been handled.

Requests can be sent to info@solurasoundhealing.com.au. We will respond within a reasonable time and may need to verify your identity before providing access or making changes.

If your information was collected or is held by Humanitix in connection with an event booking, you may also need to contact Humanitix directly under its privacy policy.

Cookies and analytics

This website uses only the technical storage needed for the website and booking system to function.

Solura Sound Healing does not build advertising or tracking profiles from your visit. Humanitix may use cookies or similar technologies in connection with its own website and ticketing services. Please refer to Humanitix’s privacy and cookie policy for information about its practices.

Privacy concerns and complaints

If you have a question, concern or complaint about how Solura Sound Healing has handled your personal information, please contact:

Email: info@solurasoundhealing.com.au

Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through its website at www.oaic.gov.au.

Contact

For questions about this Privacy Notice or the handling of your information, please contact:

Solura Sound Healing
Email: info@solurasoundhealing.com.au